Refund Policy
Refund Policy
Last updated: [11th July 2026]
We want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.
1. Returns
You have 14 calendar days from the date you receive your item to request a full refund.
To be eligible for a return:
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The item must be unused and in the same condition that you received it.
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It must also be in the original packaging.
To start a return, please contact us at [your email address] with your order number and reason for return.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund.
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If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–7 business days.
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We will notify you once the refund has been issued.
3. Shipping Costs
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You will be responsible for paying for your own shipping costs for returning your item.
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Original shipping charges are non-refundable.
4. Contact Us
If you have any questions about our refund policy, please contact us at:
📧 [info@grilosurf.com]
📞 [+44 (0) 7393 821145]
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