Shipping Policy

Last updated: [11th July 2025]

Thank you for shopping with us! Below is our shipping policy to help you understand how and when your order will be delivered.

1. Shipping Locations

We currently ship to all addresses within the United Kingdom, including England, Scotland, Wales, and Northern Ireland.

2. Processing Time

All orders are processed within 1–2 business days.
Orders are not shipped or delivered on weekends or public holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there are any significant delays.

3. Shipping Rates & Delivery Estimates

Standard Shipping (3–5 business days): £3.99
Express Shipping (1–2 business days): £6.99
Free Standard Shipping on orders over £50

Delivery delays can occasionally occur due to postal service issues or weather conditions.

4. Order Tracking

Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this to track your delivery status online.

5. Delivery Issues

If your order hasn’t arrived within the estimated time, please contact us at [your email address] with your order number, and we’ll be happy to help.

6. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:
📧 [info@grilosurf.com]
📞 [+44 (0) 7393 821145]